FAQ
Questions, answered plainly.
- What resolution does my photo need to be?
- Our builder checks it for you. Aim for roughly 150 DPI or better at your chosen size — if a file is too small we suggest a smaller frame rather than letting you order a soft print.
- Can you frame something I already own?
- Yes. Choose your framing in the builder and note it at checkout; we send a prepaid, protected shipping kit for you to send the piece to our studio.
- Do I need to measure anything?
- No. You pick the finished frame size and we handle the mat opening, overlap and tolerances so your image sits correctly.
- Should I add a mat?
- A mat gives the image breathing room and keeps the print off the glazing. We recommend one for most photographs and certificates, and often skip it for large posters.
- Which cover should I choose?
- Standard acrylic suits most rooms. Choose UV protective in sunlit spaces, and anti-glare where lamps or windows cause reflections.
- How long does an order take?
- Most orders are made in three to five business days, plus shipping. Statement mouldings and oversized pieces can take a few days longer.
- How does it arrive?
- Assembled, wrapped in corner protection, with hanging hardware fitted and wall hooks included. Nothing to build.